Account Deletion

This page explains how users can request deletion of a Skeep account and the personal data associated with that account.

Last updated: May 8, 2026

How to request account deletion

1. Send an email to hello@skeep.app with the subject: Delete my Skeep account.
2. Send the request from the email address associated with your Skeep account whenever possible.
3. Include the email address and phone number used in Skeep, so we can identify the correct account.
4. If we cannot verify the request from the account email address, we may ask for additional information to confirm account ownership.

We aim to process verified deletion requests within 30 days, unless a longer retention period is required by law, accounting rules, payment processing obligations, dispute handling, fraud prevention, or security requirements.

Delete some data without deleting your account

You can also ask Skeep to delete specific personal data without deleting your full account. Send the request to hello@skeep.app and describe which data you want deleted, such as saved notification devices, profile details, or saved payment method references.

Some data may still be retained when required for account security, service operation, payment processing, refunds, dispute handling, fraud prevention, tax, accounting, or other legal obligations.

Data that will be deleted

When a deletion request is verified, Skeep will delete or anonymize personal data that is no longer required to provide the service or comply with legal obligations. This may include:

• account profile data, such as name, email and phone number;
• saved notification devices and push notification tokens;
• saved app preferences linked to the account;
• saved payment method references where deletion is technically and legally possible;
• other personal data linked to the account that is not required for retention purposes.

Data that may be retained

Some records may be retained after account deletion when necessary for legitimate business, legal, tax, accounting, payment, security, refund, chargeback, or fraud prevention purposes. This may include:

• completed orders and related transaction records;
• wallet top-ups, refunds and payment records;
• records required by Stripe or other payment processors;
• records needed to resolve disputes, chargebacks or fraud;
• records required by applicable law.

Retained data is kept only for the required purpose and retention period, and is not used for unrelated marketing activity.

Contact

For account deletion requests or privacy questions, contact Skeep at hello@skeep.app.